ECS2321 - Listening and Interaction in Conflict Resolution

Home > ECS2321 – Listening and Interaction in Conflict Resolution

Theory and practice of the listening skills crucial for participating in conflict resolution processes. Development of synthesis, reframing, and appropriate responses to difficult situations. Attention to non verbal communication, emotions, and communication styles. Exploration of some of cultural differences in communication. A minimum of ten laboratory hours will be required in this course.