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Library Assistant

Download the PDF Summary and Qualifications

Administrative Unit : Jean-Léon Allie Library and Archives
Supervisor : Chief Librarian
Hours : 21.00

Functions :

Job Type:                   Temporary contract  (August 2019 to April 2020) 

Work Schedule:         Maximum of 21 hours per week with flexible schedule (Day, evening and                                                weekend: according to the needs of the department)

Hourly Rate:              $ 23,51

Positions to be filled: More than one


Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has nearly 1,000 students. It offers programs in social communication, counseling and psychotherapy, canon law, public ethics, conflict studies, philosophy, theology, human relations, transformative leadership and spirituality, and social innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits.



This position is responsible for ensuring the highest quality public service to University community and supporting efficient and accurate access to library resources and services. This position involves providing both circulation and information services.  Provides exceptional service to library patrons using library resources.

Key responsibilities

1. Provision of circulation services at a single service point

  • Charges and discharge library materials & audiovisual equipment and places requests on behalf of students, staff, faculty and members of the public;
  • Collects overdue fines, handles cash, adds money to student accounts for copying;
  • Receives and responds to routine in-person and telephone inquiries;
  • Books and prepares videos, DVDs and handles routine issues with streaming materials;
  • Assists patrons on the basic functions of computer equipment.

2. Provision of information services at a single service point

  • Responds to all in-person, email and telephone requests accurately, intelligently, courteously and expeditiously utilizing knowledge of the collection and diverse resources including those in electronic format. Refers complex questions to librarians;
  • Assists patrons with basic questions on standard software, such as Microsoft Word, Excel and PowerPoint;
  • Utilizes judgment in assessing the needs of students and responds appropriately in a respectful manner;
  • Maintains public workstations, rebooting and troubleshooting print issues.

3. Other duties:

  • Withdraws library materials as instructed;
  • Performs word processing, filing, photocopying and book mending tasks;
  • Handles donated materials according to established guidelines;
  • Assists instructional librarians with the revision of library guides, web pages, handouts and labs as assigned;
  • Assists in the promotion of library programs and services through production of displays and the creation of bibliographies and publicity information as assigned;
  • Performs other duties as required.

Experience :

Required Qualifications

  • Bilingual (English – French)
  • Currently a student in the Master’s program in Library Science.

Education and Experience

  • Completion of a minimum 1 semester in the Master’s in Library and Information Sciences program or an equivalent combination of training and/or experience may be substituted for the required qualifications. Completion of at least one reference course is required.

Skills and Abilities

  • Proven interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships with students, staff and faculty and to interact patiently, tactfully and effectively with individuals from diverse backgrounds.
  • Excellent telephone etiquette and customer service skills. The ability to function professionally and pleasantly during periods of high stress.
  • Sound knowledge of standard library organization, regulations, policies and procedures within an automated environment.
  • Knowledge of library terminology and bibliographic skills.
  • Attention to detail.
  • Ability to operate a wide variety of automated library and office equipment.
  • Excellent organizational skills. Must demonstrate resourcefulness and initiative.
  • Superior oral and written communication skills. Must be flexible and able to cope with change.
  • Creative problem solver.


Interested candidates are requested to submit an online application at  by August 23, 2019 at 11:59pm.


We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process.


We are committed to ensure employment equity and we encourage the participation of all Canadians. If your application is successful and you think you need accommodation during the selection process, please notify us. Your personal information is protected under the provisions of the Privacy Act.