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Director of Strategic Enrolment Management and Registrar

Download the PDF Summary and Qualifications

Administrative Unit : Admissions et Registraire
Supervisor : Vice Recteur Enseignement et Recherche
Hours : 35.00

Functions :




Director of Strategic Enrolment Management (SEM) and Registrar


Office of the Vice-Rector, Academic and Research


Vice-Rector, Academic and Research


35 hours per week


March 15th,  2013

Salary Scale (35 hours per week)

 Minimum: $83,000.00    Maximum: $113,000.00

 Interested candidates should send their resume and cover letter to André Lacaille, Human Resources Director at by March 15th, 2013.



Rationale for the Position

The candidate has proven abilities in strategic and operational leadership in order to ensure the planning, organization and implementation of strategic enrolment management, whose goal is to attain the strategic objectives of the University, from recruitment to convocation.

As a member of management, the candidate is ultimately responsible for the processes, procedures, communications and information systems regarding recruitment, admissions, financial aid and scholarships, registration, management of academic records, course timetables, examinations, student services centre, convocation and academic success support services, at both the undergraduate and graduate level.

In conjunction with these areas of activity, he or she must ensure the integrity of data and offer the highest-quality services to candidates, students, professors, representatives of faculties and services, the central administration and the general public, with the aim of recruiting the best candidates and allowing them to benefit fully from their university experience.

Detailed List of Responsibilities 

  1. Set admissions targets at the University and faculty level and ensure the implementation of an integrated recruitment strategy for the undergraduate and graduate levels, in Canada and abroad, in order to reach faculty and University admissions targets and objectives in the short, medium and long term.
  2. Develop strategic initiatives, at times in collaboration with internal partners, in order to improve and simplify student services, and with faculty representatives in terms of academic progress and, by the same token, improve the student experience.
  3. Ensure the integrity of data related to the academic progress of all students by fulfilling the expectations of the Senate, and thus ensure the quality of academic processes and decisions taken regarding students’ academic dossiers, while respecting the requirements of the Ministry of Training, Colleges and Universities.
  4. Serve as a consultant for the highest authorities of the University, such as the Senate, the Council of Administration, the Executive Committee and the deans, regarding the development and implementation of university regulations, recruitment, admissions, financial aid and scholarships, registration, management of academic records, course timetables, examinations, student services and convocation.
  5. Maintain a competitive financial aid and scholarships program, related to the recruitment strategy and integrated into the University’s strategic vision, that meets students’ needs while maximizing the use of the University’s financial resources.
  6. Plan, implement and administer services that students need for their academic success, including exchange programs, internship programs, experiential learning, etc.
  7. Ensure the implementation of effective communications strategies for potential students and registered students regarding academic issues to facilitate their academic progress.
  8. Study best practices and recommend strategies using new technologies to modernize services and student information systems. These improvements will make administrative processes more efficient and will enrich the student experience.
  9. Show strategic leadership and direction towards the various sectors of Strategic Enrolment Management to ensure the integration of strategies for each while optimizing the use of and monitoring human, material and financial resources. Hire, supervise and assess managers under his or her direct supervision.
  10. Represent the University in an official capacity at receptions, in media interviews and with external partners.

Experience :


  • A university degree and proven experience in university administration in managing academic issues as well as in creating complex plans.
  • Proven experience in data analysis and in the creation of management systems for complex data.
  • In-depth knowledge of administrative and organizational structures in the current university context.
  • In-depth knowledge of strategic issues related to strategic enrolment management for post-secondary institutions, especially at the university level.
  • An understanding of the issues and possibilities related to the use of technology in registrar services.
  • Superior skills in interpersonal relationships, advocacy, negotiation and the forming of internal and external partnerships.
  • Proven experience in strategic planning, in human, financial and material resource management, and in marketing.
  • In-depth knowledge of issues that large, complex knowledge-based organizations are facing.
  • Full bilingualism in English and French.

Key Challenges

Implement a recruitment strategy for the undergraduate and graduate levels that will allow us to reverse the trend of the past few years and increase the number of students. Issues related to the external environment, such as francophone demographics and increased competition, create major challenges. A strategy must be integrated among Strategic Enrolment Management and its partners, including the faculties and the Alumni and Development Office. It must also be aligned with the University’s strategic objectives within strategic planning. Once this planning has begun, the person in this position must ensure that the units of measurement are established, the results analyzed and the recommendations developed, in order to react quickly to changes in the University’s internal and external environment.

As the person responsible for processes, procedures and information systems related to activities for managing enrolment, the candidate is constantly balancing the needs, the constraints imposed by the systems, and at times the administrative burden caused by complex changes. The candidate must therefore be sure to properly express and measure the costs, consequences and advantages of certain changes in keeping with the Senate’s expectations.

Because providing services is so central for all partners in Strategic Enrolment Management, a healthy working relationship between these stakeholders is essential. And yet, with four faculties, a number of services and a range of profiles within the student population itself (undergraduate vs. graduate, full-time vs. part-time, Canadian vs. international, those arriving from high school vs. mature students), it is often difficult to arrive at consensus. The unique needs of each of these stakeholders makes collaboration more complicated. This crucial relationship is often a challenging one.

The Director of Strategic Enrolment Management is responsible for the progress of students from recruitment to convocation. The candidate must ensure that at each level, processes are optimal, the highest standards of integrity are maintained, and retention goals are met.